Support

For help with the app, a payment or a token. For a fault in your unit, tell your building manager first: you can also report it in the app.

Tell us your meter number, which is on the sticker, and the phone number you use. For a payment, also tell us the payment reference. Never send your PIN.

Common questions

I paid but got no token

Open Activity in the app first, because the token may already be there. If it is not, contact us with the payment reference. We will check the payment and either deliver the token or refund the paying number.

The app says no meters are shared with me

Your phone number is not linked to a meter yet. Ask the meter owner or your building manager to add your number.

The token did not reach my meter

The meter may be offline. Type the 20-digit token on the meter keypad.

My power is off

Check your credit in the app. If you have credit, tell your building manager or report a fault in the app.

How do I delete my account?

See Delete your account. How we handle your data is in the Privacy policy.